Freshchat

14-day free trial

Freshchat is Freshworks' AI-powered customer messaging platform, combining live chat, chatbots, and omnichannel messaging in one place. It lets you meet customers on whatever channel they prefer, from website and in-app chat to WhatsApp, social, email, and voice, and deploy AI-driven bots that handle self-service around the clock across all of them. A unified agent workspace surfaces past purchases, open issues, and cross-channel history so agents personalize at scale, while proactive campaigns reach customers before problems start. Built-in analytics track team productivity and bot effectiveness, and Freshchat upgrades cleanly into Freshdesk Omni when you need full ticketing and knowledge bases.