Freshcaller

14-day free trial

Freshcaller is Freshworks' cloud-based contact center and business phone system, built to stand up a full voice operation in hours rather than weeks. It handles every call scenario with intelligent IVR and inbound routing, lets you buy numbers in 90+ countries or bring your own carrier, and gives remote teams a browser-based phone with no hardware to manage. AI-powered voice bots and speech-enabled IVR field repetitive questions and cut wait times, while call recordings, post-call transcripts, and live dashboards give managers a complete view of performance and customer satisfaction. Part of the Freshdesk family, it turns any call into a ticket with one click so conversations continue seamlessly across channels.